Watu Uganda celebrates Customer Service Week, new certification

Watu Uganda, an asset financier, has become the latest financial institution in Africa to receive an esteemed Client Protection Certification from Microfinanza Rating (MFR).

This significant achievement underscores Watu Uganda’s commitment to advancing financial inclusion and responsible lending practices, announced during their Customer Service Week celebrations held in Kampala earlier today.

Since its establishment in 2019, Watu Uganda has substantially impacted the country’s Bodaboda sector, providing over 130,000 Bodaboda loans and impacting the lives of more than half a million people, company executives said.

The certification process comprehensively evaluated Watu Uganda’s policies and operations, emphasizing transparency, fair product design, complaint resolution mechanisms, and fair pricing.

This recognition also highlights the company’s unwavering dedication to upholding the highest standards in client protection, ensuring that its financial solutions meet the needs and well-being of its customers according to Christian Kamukama, the head of commercial at Watu Uganda said.

Kamukama said the company’s mission is to revolutionize asset financing in Uganda by ensuring our services are accessible but also fair, transparent, and client-centric.

“We are proud to have made a tangible difference in the lives of thousands of Ugandans,” he said.

About Watu

Watu Uganda is a leading provider of innovative mobility solutions, dedicated to improving access to affordable and secure transportation across the country.

Established in 2019, Watu has become the top asset financing provider for the Bodaboda community, supporting their growth and prosperity with their products and services.

With a commitment to enhancing safety, sustainability, and efficiency within the motorcycle industry, Watu Uganda invests substantial financial and strategic resources to uplift local economies and positively impact thousands of lives.